All info on this page complies with our terms and conditions.

This website is operated by goldenqb. The terms, “we”, “us”, “I”, and “our” refer to goldenqb. This website is hosted by Shopify which allows us to sell our products.

By visiting and purchasing from goldenqb, you agree to be bound to the following terms and conditions (“Terms and Services”, “Terms”), including Terms accessed via FAQ, Shipping, or Info hyperlinks. These terms apply to all users of the site.

Please read the terms and conditions before browsing and purchasing from our site. You can view the terms and conditions at any point on this site. Terms and conditions are subject to change at any point, and it is your responsibility to check for changes. Your continued use or access to our website constitutes accepting any changes.

For FAQ help including Returns, Customs/Imports Duties, Delivery, Sizing, and more please refer to the FAQ Page.

General Conditions

We reserve the right to refuse service or cancel orders at any time.

We are not responsible if information provided on this site is not correct, or accurate. Any historical information contained in this site is provided for your reference only, and is not necessarily current or fully accurate. We reserve the right to modify the content of this site at any time. You agree that it is your responsibility to monitor changes to our site.

Products

Due to the age and exclusivity of our stock, we cannot make any guarantees on the lifetime or durability of any items.

If items rip, break, or become damaged from usage, we are not liable for a refund. The issue can be taken up with the manufacturer if you choose to.

We have provided as much accurate information as possible to accurately show and describe all products. We do not guarantee products will meet your expectations.

By submitting an order you agree to these terms and conditions on all products.

Pricing

Prices are subject to change at any time without notice.

Orders

We reserve the right to cancel any orders you place with us. We may limit or cancel quantities purchased at any time. We reserve the right to prohibit orders placed by dealers, resellers, or distributors.

Personal Information

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

Mistakes, Errors, and Inaccuracies

Occasionally, there may be an error on our site that contains typographical errors, inaccuracies, or mistakes in information related to our products or services. These errors may relate to product descriptions, pricing, shipping charges, shipping transit times, product availability, promotions, discounts, and any other info found on our website. We reserve the right to correct any errors, update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

Returns and Refunds

Returns can be arranged for items if they do not fit. Returns must be initiated within 7 days of receiving the item. Send an email to golden@goldenqb.ntesmail.com to start the return.

We do not offer free returns. A refund for the item amount, minus the shipping cost paid by us will be issued after the item is sent back in the same condition it was ordered. The shipping cost paid by us will not be issued as part of the refund. If free shipping was selected, the actual shipping charge paid by us will be deducted from the amount paid for the order total.

The buyer is responsible for paying return shipping back to the origin.

Refunds will be assessed and processed within 72 hours.

If by odd chance the wrong item is delivered, please contact us immediately. A return shipping label will be sent and a refund will be issued.

Discounts and Returns are not applicable to any invoices sent privately. Custom invoices sent from goldenqb are not available for returns or refunds.

CUSTOMS/IMPORTS DUTIES and FEES

We are not responsible for paying any customs or import fees your country may charge.

If you are required to pay an import or customs fee, you must pay the fee. Shipping couriers (DHL, UPS) will send a notice via email, txt message, or paper notice for any import fees that may be assessed.

If you fail to pay your countries customs fees, and the item is delivered back to us for failure to pay and adhere to the guidelines, you must pay the shipping cost again to receive your item. If you refuse to pay the customs fees and return postage, a 20% inconvenience fee will be assessed to your order when refunded. Shipping cost will not be refunded.

DELIVERY and SHIPPING

We are based in the USA. Domestic and worldwide international shipping is available at checkout. Items typically ship within 1-3 business days. Shipping time estimates are estimated, not guaranteed. We are not liable for any delays in shipping transit times.

You agree to provide accurate delivery information. If your address is incorrectly provided, and the items are undeliverable, return postage must be paid in order to receive your items. Failure to comply will result in a 20% inconvenience fee assessed to any refund.

Shipping prices are displayed as accurately as possible. However, prices are subject to change (including after you have submitted your order) if there are unexpected costs such as remote delivery fees, changes to packaging, and inaccurate delivery info.

SIZING (US, UK, EU)

All items are listed in US/UK size format. For size charts and conversions, refer to the size charts page.

CONTACT INFORMATION

Questions about the Terms and Conditions should be sent to us at golden@goldenqb.ntesmail.com